How HEIC.Best Protects Your Privacy

We do not receive or store your HEIC photos or Live video files for conversion. When you use our converter, viewer, or Live video tools, your files stay in your browser and are processed on your device.

We do not collect personal identification information such as names, email addresses, or phone numbers unless you voluntarily provide them when contacting support.

We may collect limited technical information—such as browser type, device type, and optional anonymized error diagnostics—to keep the site reliable. These diagnostics do not include your image or video content.

Your files are used only inside your browser to convert, preview, or extract media. We do not run conversion on our servers and do not access your original or output files.

Limited technical and diagnostic data helps us fix bugs and improve performance. We do not use your information for advertising or unrelated marketing.

If you contact support, we use your message only to respond to your request.

Conversion, preview, and Live video extraction run locally in your browser. We do not maintain a library of your uploads or converted files on our systems.

The website is delivered over HTTPS to protect your connection while you load the tool.

Downloaded results exist only on your device unless you choose to save or share them elsewhere.

We use minimal cookies only to maintain essential functionality, such as remembering your language preference if you have selected one.

We do not use tracking cookies or advertising networks that collect personal information for targeted ads.

You can disable cookies in your browser settings, though this may affect some functionality of our service.

We do not sell or share your photos, videos, or personal information with third parties for marketing.

Our website may be hosted on standard cloud infrastructure that delivers the site files only; it does not process your images or videos.

We do not integrate with social media platforms or ad networks that would collect your media files.

You have the right to access, correct, or delete any personal information we may have about you (for example, from a support email).

You can request information about what data we have collected by contacting us at support@heic.best.

You have the right to object to processing of your data, though this may limit your ability to use some optional features.

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR).

Because your photos are not uploaded for processing, we have no copy of your media files to delete on our servers after you finish.

If you contact our support team, we may retain email correspondence for up to 90 days to resolve issues and improve our service.

You can request deletion of any personal information we may hold by contacting us at support@heic.best.

Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

We will notify users of any material changes by updating the "Last updated" date at the top of this page.

Your continued use of our service after any changes constitutes acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@heic.best